How to Keep Your Client Service Happy and Active

How many times do you, as an organization think about your client service staffs’ job satisfaction? The truth is, probably not often enough- this is generally hurtful to your bottom line, in more ways than you imagine.

Yonyx enables organizations to create multi-media flowcharts that replace the experience of getting help from a call center agent with interactive self-service.

Nevertheless, here are a few ways to keep your customer service motivated, happy and highly productive.

Improve customer self service

One of the most annoying things about a client service job is answering redundant and possibly repetitive questions, over and over. With a self-service platform like the one offered here, you can easily provide your customers with necessary information on whatever platform you’re using. With some of our customers reporting up to 30% reduction in “unnecessary” client service calls, you can engage your client service staff with better activities that touch on your bottom line.

Reduce their workload

Research shows that the average client-service professional overworks– in a fast-paced organization. You can reduce the load they have to face on a daily basis with a property executed client self-service system like the one we offer.

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Create interactive decision trees for customer service management, cold call scripts or self-service. Improve sales performance metrics and customer delight across your call centers.

Interactive Decision Tree