How to Manage Different Customer Types in Your Business

by | Aug 14, 2013 | CRM, Customer Self Service, Customer Support

You need to provide high quality customer service to every customer, even the difficult ones in order to maintain good social CRM and customer experience. It’s awfully tempting to just ignore or even retaliate to rude, unruly customers, but it’s not worth it. If you learn how to appease difficult customers, this could do wonders for your business. Not only would you get more business, but also you would have fewer complaints for your customer service department to handle. Furthermore, you will become known for your courteous, high quality customer service.

Overall, you should be providing great customer service to everyone. If you do this, customers will have a higher opinion of you and be more likely to give you business. Yonyx enables organizations to create multi-media flowcharts that replace the experience of getting help from a call center agent with interactive self-service.

That being said, most of your customers aren’t going to be difficult. Most of your customers will be apathetic customers. These customers are only interested in obtaining the services or products that they want and don’t care about social CRM or customer experience that will benefit. They don’t really care where they get them. They don’t have strong negative or positive feelings for your business. As long as you continue to offer what they want at a price that they find reasonable, you will continue to get their business.

Yonyx enables organizations to generate creative customer support, good social CRM and customer experience that provide customers an interactive self-service experience similar to interacting with a live Agent. [button_box header=”” buttontext=”Sign Up for 30-day Free Trial” link=””][/button_box]

Improve Customer Service using Decision Trees

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