An Interactive Customer Service Manual With Zing!

An interactive customer service manual can drive revenues if it has some "pop" in its title.
An interactive customer service manual can drive revenues if it has some “pop” in its title.

An interactive customer service manual must have a catchy title. When creating a customer service manual, the title should be original, summarize the content effectively and feature a little “razzle-dazzle”. The basis of interactive customer service, is engaging the client. Creating a catchy and attention demanding title will stimulate customers before they dive any further in to the CRM-integrated manual.

Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to related customer self service.

The title should sell the call center script. Plus, originality is always a good fix. Here are some pointers on how to produce a riveting interactive customer service manual title:

  • Be original – If you are featuring a help-desk integrated handbook about software installation, it should not be as bleak as “How to Install Software”. That is generic.
  • Summarize The Content– This directly relates to originality. Summarizing can get the creative juices flowing and inform the customer of what they are about to consult. For example: “A Bird’s Eye View of Windows 8.1” would summarize the customer service manual while still exuding some originality.
  • Add Some Comedy – Adding some humor never hurts, it will certainly make the process more  enjoyable and less bland.

[button_box header=”” buttontext=”Sign Up for a Free-For-Life Account” link=”https://corp.yonyx.com/sign-up”][/button_box]

Create interactive decision trees for customer service management, cold call scripts or self-service. Improve sales performance metrics and customer delight across your call centers.

Interactive Decision Tree