Where Interactive Self-Help Customer Service Thrives (Part 2)

by | Apr 14, 2014 | Customer Self Service, Knowledgebase, Troubleshooting

Yonyx author guided interactive self service platform enables users to make any repair or troubleshoot with ease.

Yonyx author guided interactive self service platform enables users to make any repair or troubleshoot with ease.

Interactive self-help customer service can be a blessing to those with all types of computer needs and the problems that may emerge from basic ownership. This form of automated customer support can be also extremely helpful in both electronic repairs as well as plumbing. Here’s how:

Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to related customer self service.
  • Electronic Repairs – Many are mislead by different color wires and a variety of menu options to choose from when initially setting up a television or blue-ray player. Even worse is when performance deteriorates and troubleshooting a potential problem. An interactive self-help customer service guide from Yonyx can help walk any customer through the repair process while also isolating the initial cause.
  • ┬áPlumbing – There are a lot of do-it-yourself plumbers out there. However, this does not make the job any easier. A detailed guide outlining the appropriate steps to install that pesky chaser or put together that pipe can expedite installations and repairs. The trade is best learned through experience and guidance. A paper-based manual is of no use and a customer service agent cannot articulate the process. Plumbing is both auditory and visual. An interactive self-help service manual is the perfect combination of both auditory and visual troubleshooting and instruction.

 

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