Where Interactive Self-Help Customer Service Thrives (Part 3)

by | Apr 14, 2014 | Customer Self Service, Customer Support

An interactive IT user manual can help you carry the weight of installations and repairs in more ways than one.

An interactive IT user manual can help you carry the weight of installations and repairs in more ways than one.

Interactive self-help customer service can be a great asset to the do-it-yourselfers that wish to take on electronic and plumbing repairs without hiring a professional hand. This form of automated customer support can be also extremely helpful in both appliance installation as well as automotive repairs. Here’s how:

Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to related customer self service.
  • Appliance Installation – This can be an exceptionally hazardous task to take on. With the cumbersome components and overwhelming weight of certain appliances, the last thing anyone will find resourceful is referring to a paper manual or long queue on the phone when difficulties are encountered. Automated self-service support can be beneficial. A step-by-step walkthrough can be heard from a near-by tablet, smartphone or laptop that can articulate instruction when your hands are already tied up.
  • Automotive Repairs – For some, a simple oil change can be a blockbuster of an obstacle. An interactive self-help customer service manual can help aspiring mechanics navigate the maze of hoses, pipes and parts of your basic car. Automotive repairs have never been easier with this revolutionary form of technology.

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