Interactive User Booklet | Improving Business Customer Support Rating

by | Mar 17, 2014 | Customer Self Service, Customer Support, Troubleshooting

Many times, the real challenge of companies is not about selling products or services. It is in implementing a customer support system that’s going to convert one-time customers into loyal and advocates.

Interactive User Booklet Improves Support Rating

Interactive User Booklet Improves Support Rating

An interactive user booklet system is a way to offer customers an alternative route for support as opposed to the traditional one. In fact, it can work concurrently with your support staff so the burden of handling repetitive tasks is lifted up.

Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting & how-to information for customer self-service.

Creating an interactive user booklet system can suit the needs of all customers because they can easily access the company’s knowledge base 24/7 and without waiting for the next available representative to deal with their issues or concerns.

How can you create an effective interactive user booklet system to enhance support rating?

Define what you need about the software: It is critical for a company to define what you need about your software such as – what it should contain, how flexible is it and how can it handle customer demands. The design process must always revolve around what the customers expect.

Make full use of graphics, clear articles and instructional videos: Creative media is one of the great ways to deliver content in a dynamic and engaging way. You can use screenshots for solutions, make instructional videos or craft step-by-step articles that can deal with customer issues or concerns. Make sure that the software can accommodate such kind of design.

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Improve Customer Service using Decision Trees

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