The Role Of An Interactive User Handbook In Customer Service


Put it all in your customer/product handbook
Put it all in your customer/product handbook

The first thing a customer sees when he enters a business premise is the customer service notice or customer relations. This creates appositive impression to the customers. But what then happens when customer complaints increase and the support staff cannot do it anymore? Perhaps your customer service is just not effective enough. You need to try out an interactive user handbook.

Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to related customer self service.

An interactive user handbook addresses all the solutions to problems that customers have during troubleshooting. It focuses on the major problems likely to occur during the troubleshooting process. Instead of having a long queue of customers with trouble shooting issues, an interactive user handbook promotes inconveniency.

An interactive user handbook promotes great learning experiences for customers. Unlike when they contact the call center and demand for answers, an interactive user handbook provides more than solutions. It equips users with skills in troubleshooting and how to deal with popular issues.

As customers help themselves, the support staff is able to engage in other productive activities. This means increased sales, marketing followed by revenue.

Yonyx handbooks are specially organised and are not ordinary. We also help you collect analytics on your customer difficulties to enable you create handbooks that solve all their problems.

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Create interactive decision trees for customer service management, cold call scripts or self-service. Improve sales performance metrics and customer delight across your call centers.

Interactive Decision Tree