Technical Benefits of Integrating Online Self Service

If you have given online self-service a thought, you’re on the right track. Contrary to what naysayers may allude, integrating a creative client service system that runs by itself on your website has more benefits than you can imagine.

Yonyx enables organizations to create multi-media flowcharts that replace the experience of getting help from a call center agent with interactive self-service.

This post gives you some of the most important benefits of integrating online self-service as a business.

Tracking

It is difficult to study customer behavior when they call in with a problem, query or inquiry. In most cases, the customer service analyst is only answer a given question hence, cannot collect much business intelligence. With a streamlined self-service system, you can incorporate effective tracking and analytics the way this Matlab project help company does. This will give you intelligence and data to serve them better, based on their real behavior on the site.

Effective use of content

Businesses spend a lot of money creating content for their websites and customers-brochures, wikis, blogs and user guides. Truth is very customers, who want answers to their problems fast, see them. Our self-service platform will improve how you serve relevant, timely information to clients and customers with significant cost and efficiency benefits.

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Create interactive decision trees for customer service management, cold call scripts or self-service. Improve sales performance metrics and customer delight across your call centers.

Interactive Decision Tree