Two Things That Hurt Customer Service Online

Use self service to improve your customer service.
Use self service to improve your customer service.

Businesses which treat great customer experience with the respect it deserves never fall behind when hitting sales targets is concerned. This is because customers want to be served properly and when their experience is good- they will reward you with their loyalty. Nevertheless, some customer experiences leave customers very angry.

Yonyx enables organizations to create multi-media flowcharts that provide customers an  interactive self-service experience similar to interacting with a live Agent.

  • When customers send inquiries to your email box, they expect you to give a complete answer. However, without the right customer care representatives, businesses get caught in a cycle where customer queries receive scripted responses. Truth is, customers know an automatic response when they see one and your business is better off giving unique solutions to customer queries.
  • Delays in responses are also annoying to most customers. Nowadays, when customers wait for an email response for more than 24 hours, you’re in trouble. Always fast track your customer query responses. In this day and age where competition for the small number of customers is stiff, four hour turn around on calls should be your target.

Although all businesses know how important customers are, financial resources and lack of proper training can be a hindrance to the provision of creative customer support and experience. Yonyx solves this with a specialized self service platform.  This will allow you to optimize your self service information in a way that cannot annoy your customers.

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Create interactive decision trees for customer service management, cold call scripts or self-service. Improve sales performance metrics and customer delight across your call centers.

Interactive Decision Tree