How Using a WYSIWYG Editor Adds Clarity to Your Decision Tree

by | Jan 18, 2014 | Customer Self Service, Knowledgebase, Troubleshooting

Even if you are not an expert at computer programming, you can add vibrant multimedia assets to your decision tree to make the troubleshooting process clearer for your customers. A picture is worth a thousand words and that’s exactly what you can add when you use a WYSIWYG editor as you create your decision tree.

Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to related customer self service.

As your customers move through an interactive decision tree, you have the opportunity to provide creative customer support by supplementing the written instructions with pictures. You can add images or video files to further clarify a step or show exactly how to complete it.

Working with a WYSIWYG editor makes putting your decision tree together with images and photos much easier. Everything you see on your screen will show up on the customer’s screen. It’s that simple!

Depending on the product or service you offer, the virtual helpdesk may be confusing without supplemental multimedia. Not everyone understands the inner workings of computer software, for example. Providing additional creative customer support with images and videos makes it understandable for everyone.

A customer support analyst will tell you that creating a decision tree is only the first step to instituting automated support and customer self-service. Take the customer experience up a notch and above your competition by creating interactive decision trees with a WYSIWYG editor.

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