How Visual Flowcharts Enhance Customer Service Experience

by | Apr 12, 2014 | Customer Self Service, Troubleshooting

 

Visual flowcharts can morph in to a customer service bible. They are simple and easy to use and lead to passive troubleshooting

Visual flowcharts can morph in to a customer service bible. They are simple and easy to use and lead to passive troubleshooting

Visual flowcharts can be a great tool to use as a form of customer self-service. However, flowcharts are transcendent. They provide results that translate for both customers and business, near and far. Here’s how:

Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to related customer self service.
  • Makes Clientele Smarter and More Aware – Truth be told, when you show someone how to solve a problem as opposed to simply doing it for them, they become more keen on the subject. Visual flowcharts do exactly this. These tools enable customers to solve their problem and troubleshoot the discrepancy step-by-step. As a result clients will uncover the problem-solving technique as well as spell the difficulty. Inherently, customers will become more aware and their intelligence as a whole, in relation to the product or service will increase. This can evolve in to a new form of customer service, leading toward basic peer to peer interaction. Forums can grow virtually among users and the customers will in essence help themselves. Eventually multiple avenues of customer service may remedy itself without any formal department or division needed to commonly address complaints or concerns. Virtual flowcharts can provide a passive and residual instructional platform.

[button_box header=”” buttontext=”Sign Up for a Free-For-Life Account” link=”https://corp.yonyx.com/sign-up”][/button_box]

Improve Customer Service using Decision Trees

Related Posts
Lines of Business in Yonyx

Lines of Business in Yonyx

A Yonyx Customer is assigned a distinct subdomain, such as https://customer.yonyx.com/. Every decision tree created by any Author has a URL that begins with this specific subdomain. Each customer subdomain can have multiple lines of business (LOBs)...

read more

Search across a Decision Tree

Authors create decision trees for self service, cold calling scripts for sales teams, or for call center automation using the Yonyx platform. As the trees get more complex, authors want to be able to search across a decision tree. Growing need for...

read more

Adding Yes No Buttons to a Yonyx Decision Tree

Yonyx helps automate call center tasks by streamlining business processes through interactive decision tree solutions. Subject matter experts use Yonyx Platform to create decision trees. Yes No Buttons, help agents choose the correct pathway for...

read more

Sign up for a free trial today!