2 Core Principles in Customer Support

Running a business means you have to consider everything from customer support to the quality of products or services you are promoting. When we talk about customer support, there are two core principles that must be followed at all times in order for you to increase sales and customer retention rates.

Yonyx enables organizations to create multi-media flowcharts that provide customers an interactive self-service experience similar to interacting with a live Agent.

It includes the following:

Service principles. This principle allows you to look at how you be more helpful to your customers. In a lot of times, it is important that you focus on the quality of customer support. Service means the act of helping – so generally, you are helping your customers on a daily basis. Following this principle requires that you:

  • Take time in “really” helping your customers in all their transactions
  • Demonstrate an effort to resolve any issues they may have
  • Collaborate and interact with your customers well

Integrity principles. It is relatively safe to say that most companies operate with integrity as one of its core principles. If we put integrity aside, what remains is just casually running a business with focus on “earning” and not helping. There are moral and ethical issues even in running a business. It is up to you how you uphold them for the customers to see.

Customer support must have these two principles in order to place people at the top of your priority without sacrificing the foundation of the company.

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Create interactive decision trees for customer service management, cold call scripts or self-service. Improve sales performance metrics and customer delight across your call centers.

Interactive Decision Tree