3 Things That Can Improve Your Customer Retention

Good customer service is one strategy that will keep your customers coming back to you. Customer service is not about physical interaction when the customer approaches your store, it goes further than that.

Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to related customer self service.

Currently organizations using social media, among other tools have increased their customer retention ration to a large extent. Here are some of the tools they use.

A website

Successful companies have established good website designs. A website is one way of attracting more customers to your organization because of the many internet users today. Make a company website user friendly to use. First, the log in process should be fast. The site should provide all the information a customer needs when he or she logs in. Customers should be able to access your website anywhere including the smart phone and a tablet.

Cell phones

It’s not enough for a customer to access an organizations site through the phone. More can actually be done by establishing customer support applications on mobiles. This customer support features will be of more help to customers who need more information other than that in the website.

Social media

Social media has become apart of everyone’s lives. Every one you meet is either posting a comment on twitter or Facebook. A successful organization will use the social media to reach out to many customers and give them 100% satisfaction.

Yonyx solves the problem of cutting down the cost of customer support by automating the delivery of support knowledge through self service. This will help you improve retention in your business.

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Create interactive decision trees for customer service management, cold call scripts or self-service. Improve sales performance metrics and customer delight across your call centers.

Interactive Decision Tree