3 Tools that Provide Great Customer Service Online

Through the changing technology, customer service tools are being embraced more than ever. With a million customers, businesses have been forced to increase online tools for effective customer support.

Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting & how-to information for customer self service.

Through these tools, customers are able to communicate their queries more conveniently.

One basic tool that has improved customer service greatly is the use of CRM. Through a CRM system one is able to maintain a knowledge base for a customer, past transactions and for other future references. Therefore through the system you can keep a record of a customer and be able to know what products and service he will be expecting in future. This also helps you to track your customers on social media pages.

An online 24/7 live chat is also one basic tool that has contributed a lot to effective customer care. When a customer logs in, he or she is able to chat live with a support agent on the other side. The bad part comes when your customer support agents are not always available.

Establishing a self-service portal for your customers is one way to serve your customers. Through this, customers feel free to log in. By using the self-service knowledge base they quickly search for what they need. It only takes a few minutes and they are out and satisfied.

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Create interactive decision trees for customer service management, cold call scripts or self-service. Improve sales performance metrics and customer delight across your call centers.

Interactive Decision Tree