Scary Things Bad Customer Service Can Do To Your Business

by | Dec 31, 2013 | Customer Support

“You will not believe how I was treated in that shop”. This is what most angry customers say to their friends in common chats or social media.

Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to related customer self service.

While this sounds simple on paper, most angry customers will not stop at empty rhetoric. They will find ways to get even with you for giving bad customers service.

As you relax in your office, your customer is busy spreading the word to other customers out there. Research has shown that a big a big number of customers will not sleep until they have told a friend or a fellow customer.

Through word of mouth they will immediately believe and never to step your shop or company again. This leads to reduced customer base meaning reduces sales and revenue.

Angry customers take complaints directly to the social media and this can be bad for their experience. We all understand how many people are switching to social media. It is likely that millions of people will get to read the negative comment from a customer.

Do not even imagine how your page will be filled with a lot of questions and mostly negative.

Finally, customers will cease to do business with you because of bad customer service. No customer will continue to stay where he or she is not happy. All this reasons should give you a wake up call to improve your customer service.

One of the most effective ways to avoid bad customer service for less is automating it the best way possible. Yonyx will help you optimize your customer self service experience to lower bad customer service for free.

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Improve Customer Service using Decision Trees

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