Benefits of Offering an Interactive Troubleshooting Manual for Support

Don’t underestimate the impact that providing excellent customer support will have on your company and your customers. The benefits of an interactive troubleshooting manual make it a win-win for customers and companies.

Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to related customer self service.

Many companies make the mistake of thinking that after a customer has purchased a product their job is over. On the other hand, creative customer support mechanisms such as an interactive troubleshooting manual provide residual benefits.

Benefits of an interactive troubleshooting manual.
Benefits of an interactive troubleshooting manual.

Reduce Business Expenses

Instead of thinking of the interactive troubleshooting manual in terms of the initial expense, think about the residual savings your company will experience. Streamlining the troubleshooting process and providing customer self service reduces the costs spent on traditional call center and helpdesk support.

Make Customers Happy 

A satisfied customer is a loyal customer, and a great way to bolster satisfaction is through an interactive troubleshooting manual. Equipped with resources and materials provided by your company, customers can tackle troubleshooting issues that arise.

Become the Authority

When your company is the one stop shop for everything your customer needs, you will be thought of as the authority in your particular industry. An interactive troubleshooting manual lays the foundation for your company to be the only trusted source about the industry.

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Create interactive decision trees for customer service management, cold call scripts or self-service. Improve sales performance metrics and customer delight across your call centers.

Interactive Decision Tree