Benefits Of Using A Map View User Guides In Self Service Management

The map view is one of the most popular techniques used to optimize the customer’s self service experience with a business.  Ideally, a map view consists of a set of layout of customer interaction flow presented as a series of simple questions and answers. But why should you choose the pap view as your ultimate guide to better customer experiences? In this article, we tell you three reasons why you should use the map view guides in your self service campaigns.hand book(2)

Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to related customer self service.

Authors write better guides

Map view user guides are generally better prepared compared to contemporary types of guides. Authors are able to look at what they are creating from a bird’s point of view. This enables them to visualize the flow in the guides they are creating which helps them create better, more effective user guides based on the trajectories they come up with.

Makes it easier to create interactive customer flow

The chances of creating the map view user guide without really knowing how customers will perceive it is second to none. More so, when you create user guides in the eyes of the customers, and the professional, you end up with a user guide which combines the right customer interaction flow & rich content.

With Yonyx, you can come up with map view user guides and more for greater customer satisfaction.

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Create interactive decision trees for customer service management, cold call scripts or self-service. Improve sales performance metrics and customer delight across your call centers.

Interactive Decision Tree