The best customer service practices lower AHT or average handle time and in return are rewarded with an increase in customer satisfaction or CSAT index scores. A great example of this are the many restaurants and eateries world-wide. All food and service industries strive to provide the best customer service. For elegant establishments and family-owned cuisine eateries, this is a way of survival: providing wholesome meals in a prompt and diligent manner (lower average handle time). Restaurants that abide by this often see this reflect in higher CSAT scores.
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The fast food industry is a phenomenon. Titans such as McDonalds, Burger King and even Taco Bell have opened up franchises worldwide. For those who do not wish to wait a longer period of time for food to eat, many consumers turn to these franchises for a quick bite to eat. This is an example of how lower average handle time affects CSAT. In this case, lower average handle time materializes in the form of culinary creation. This same analogy applies to customer service as a whole. The best customer service practices emphasize the importance of lower average handle time, in return this is often reflected in growth of the customer base.
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