Best Practices for Customer Management in the Software Industry

Customer management is as important for the software industry as any other industry, perhaps even more. While companies should continually focus on improving software, they should also follow these software customer management best practices.

Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to related customer self service.

1. Offer helpdesk support 24/7.

Customers are inevitably going to have questions about your software. In addition to decision trees, FAQs and other knowledgebases, provide your customers a convenient way to connect to helpdesk to clear up a troubleshooting issue.

2. Initiate a robust social CRM campaign.

Don’t limit your customers to one channel of communication with your company and instead allow them to benefit from a community of users. Implementing social CRM is one of the software customer management best practices because you can treat comments on social media like any other type of communication.

3.  Provide regular updates.

Customers expect common issues of software to be resolved through downloadable updates. The software customer management best practices dictate that you should always provide your customers with adequate information to use your software and continually try to enhance the customer experience.

For more information about how to incorporate the software customer management best practices, get started with Yonyx today!

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Develop interactive decision trees for troubleshooting, cold calling scripts, medical appointments, or process automation. Enhance sales performance and customer retention across your call centers. Lower costs with customer self-service.

Interactive Decision Tree