Best Success Tips For Customer Service Using Online Platforms

Online customer support platforms have proven to be more convenient rather than the traditional call centers. It only takes a few minutes to get to a company site to be serviced. This is why it’s not surprising that customers prefer online platforms than calling in with their needs.

Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to related customer self service.

Nonetheless, without planning your online platforms for an optimal customer experience, your business can miss out on the opportunities.

Here are the best practices to put in place to succeed with customer service online.

You should make it easy for customers to access your online platforms. For instance, online chats button should be placed somewhere visible and easy for customers to see. Hiding it will only frustrate an already angry customer. Ensure it is placed in a permanent and visible location. This also includes the self-service knowledge available on your website.

Online platforms only work well when both the agent and the customer are online. But sometimes it happens that a customer is online while yet the live chat is turned off customers become angrier. Avoid these scenarios by optimizing your customer self-service resources which work 24/7.

Lastly, online platforms are very sensitive. One mistake from your customer service agents, the whole world will know .Train your agents to be as professional as possible while communicating to customers.

Nevertheless, without having to go through the hustles and bustles of online customer service platforms, Yonyx can help you get them right by optimizing point 2; customer self-service delivered like live agents. Learn more here.

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Create interactive decision trees for customer service management, cold call scripts or self-service. Improve sales performance metrics and customer delight across your call centers.

Interactive Decision Tree