Call Center Agent Productivity – Customer Satisfaction (CSAT)

Call center agent productivity is a frequently focused augmentation of e-Commerce and virtual call centers. As a call center agent you will need to be well versed on the term: CSAT or Customer Satisfaction. If a comparison or analogy may be drawn for fantasy football enthusiasts, there are key players that you need to draft or acquire for your team to flourish. Customers Satisfaction or CSAT is the top pick of the draft, every time. Customer satisfaction scores are the driving point of many businesses and the higher the score, the better it is. It’s rudimentary. Here is a profile on the term customer satisfaction or CSAT and how it applies to businesses and franchises universally:

Productive call center agents can raise CSAT scores.
Productive call center agents can raise CSAT scores.

Yonyx enables organizations to create multi-media flowcharts that provide customers an interactive self-service experience similar to interacting with a live Agent

Customer Satisfaction or “CSAT” – The definition of CSAT or customer satisfaction in customer relationship management (CRM) is the score indicating the value of a product or service in comparison to a customer’s expectations. This includes troubleshooting the device or service when it fails or lags, or how it performs in optimal settings. The higher the score, the more businesses fulfill expectations.

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Create interactive decision trees for customer service management, cold call scripts or self-service. Improve sales performance metrics and customer delight across your call centers.

Interactive Decision Tree