Cultivating a Customer Service Culture

by | Nov 24, 2013 | Customer Support

Customer service currently is being talked about throughout the world. Many people think that customer care is all about the customer service agents.

Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to related customer self service.

When you enter an organization, find an accountant and ask for help; do not be surprised if he transfers you to someone else. Many have a mentality that only the customer care unit deals with customer queries. Customer service is not a one mans job but should be supported by the whole organization. Here is how you can cultivate a customer service culture.

Scheduling your staff members weekly for a meeting is one way to cultivate a customer service culture in your business.  Through your meetings, discuss the importance of attending to a customer. Let them erase the traditional way of thinking about customer care. Every staff should be able to handle a customer anytime. It does not matter which unit he works for.

Come up with a set of values to promote customer service. These values should remind the staff members on the importance of promoting good customer care. Through the values staff members can grow at a bigger length. They understand the fact that customer service should be offered by everyone and not just the unit members.

Customer self service is a seamless way to cultivate a customer care culture because the experience is optimized. We optimize the customer self service experience with our Yonices.

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Improve Customer Service using Decision Trees

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