Cultivating a Customer Service Culture

by | Nov 24, 2013 | Customer Support

Customer service currently is being talked about throughout the world. Many people think that customer care is all about the customer service agents.

Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to related customer self service.

When you enter an organization, find an accountant and ask for help; do not be surprised if he transfers you to someone else. Many have a mentality that only the customer care unit deals with customer queries. Customer service is not a one mans job but should be supported by the whole organization. Here is how you can cultivate a customer service culture.

Scheduling your staff members weekly for a meeting is one way to cultivate a customer service culture in your business.  Through your meetings, discuss the importance of attending to a customer. Let them erase the traditional way of thinking about customer care. Every staff should be able to handle a customer anytime. It does not matter which unit he works for.

Come up with a set of values to promote customer service. These values should remind the staff members on the importance of promoting good customer care. Through the values staff members can grow at a bigger length. They understand the fact that customer service should be offered by everyone and not just the unit members.

Customer self service is a seamless way to cultivate a customer care culture because the experience is optimized. We optimize the customer self service experience with our Yonices.

[button_box header=”” buttontext=”Sign Up for a Free-For-Life Account” link=”“][/button_box]

Improve Customer Service using Decision Trees

Related Posts
Lines of Business in Yonyx

Lines of Business in Yonyx

A Yonyx Customer is assigned a distinct subdomain, such as Every decision tree created by any Author has a URL that begins with this specific subdomain. Each customer subdomain can have multiple lines of business (LOBs)...

read more

Search across a Decision Tree

Authors create decision trees for self service, cold calling scripts for sales teams, or for call center automation using the Yonyx platform. As the trees get more complex, authors want to be able to search across a decision tree. Growing need for...

read more

Adding Yes No Buttons to a Yonyx Decision Tree

Yonyx helps automate call center tasks by streamlining business processes through interactive decision tree solutions. Subject matter experts use Yonyx Platform to create decision trees. Yes No Buttons, help agents choose the correct pathway for...

read more

Sign up for a free trial today!