Customer Satisfaction | Decision Tree Driven Troubleshooting Manual

by | Mar 4, 2014 | Customer Support, Troubleshooting

As your business rolls out troubleshooting support changes to improve customer satisfaction, there is no better mechanism than a decision tree driven troubleshooting manual. Customer satisfaction hinges upon customer support that is convenient to use and easy to follow.

Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to related customer self service.

Automated Support & Customer Satisfaction

With a growing preference for customer self service, automated support is the first step to improve customer satisfaction. A decision tree driven troubleshooting manual provides a visual workflow for customers to follow that allows them to resolve issues on their own.

Decision tree driven troubleshooting manual.

Decision tree driven troubleshooting manual.

Traditional Support Methods Fail

If you think a simple FAQ or knowledgebase is going to do the trick to improve customer satisfaction, you are mistaken. These types of traditional support do nothing more than provide the customer with a bunch of information with no logical order to follow. The customer, therefore, has to do the work of putting the pieces together and suddenly troubleshooting becomes a chore.

Creating a Decision Tree Driven Troubleshooting Manual

To facilitate customer self service and drive customer satisfaction, it is necessary to provide a decision tree driven troubleshooting manual. Start by identifying likely problems your customers will encounter that would lead them to troubleshoot in the first place. Then, lead them through the steps to reach a resolution.

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Improve Customer Service using Decision Trees

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