Customer Satisfaction Index Is The Precedent In Any Industry

Customer satisfaction index is the ability to raise and maintain CSAT scores through delivering quality customer service.
Customer satisfaction index is the ability to raise and maintain CSAT scores through delivering quality customer service.

In almost any industry, customer service and customer satisfaction index is the precedent. These industries range from hospitality services to transportation. More often than not the capabilities of each tenant are quantified in online review boards like Yahoo! or Google!

Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting & how-to information for customer self-service

One of the most overlooked industries where customer satisfaction reigns supreme is transportation. This is even more apparent with buses, taxis and limousines. Now Yonyx CRM can help improve quality customer service in both taxi and bus industries.

The interaction begins between dispatchers and customers hoping to solicit a taxi or limousine. With Yonyx’s customer management software, consumers have the ability to serve themselves. This includes setting appointments which dispatchers can routinely dispatch out.

Furthermore, a step-by-step flow or call script can be exponentially productive. Why? Because some times agents or dispatchers are inconsistent and unproductive to a failure to maintain etiquette. The call center script can reduce that.

Customer satisfaction has tremendous impact. For municipal buses, being prompt can be the difference maker between a rider arriving to work on-time or tardy. Reduce customer complaints and improve customer satisfaction index with Yonyx customer management software.

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Create interactive decision trees for customer service management, cold call scripts or self-service. Improve sales performance metrics and customer delight across your call centers.

Interactive Decision Tree