Enhance Your Software User Booklet By Making It Interactive

With the modern technology available, a software user booklet can be more than a collection of text and a few tables and figures. Take the customer experience to new heights with the help of an interactive software user booklet and robust customer support mechanisms.

Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to related customer self service.

What A Traditional Software User Booklet Is Lacking

Most software purchases are made online and downloaded as opposed to the previous consumer experience of purchasing software from a retail store. As a result, software companies offer nothing more than a PDF of information to help the customer get started.

Updates are a regular occurrence in the software industry and that means updating the software user booklet as well. If you have a static resource of information, it is difficult to continually update it to supply customers with all of the pertinent information.

Interactive user booklet.
Interactive user booklet.

How to Make Your Software User Booklet Interactive

A software user booklet can become interactive in two ways: through automated support and a convenient connection to a helpdesk. Automated support offers a range of possibilities, but decision tree driven support is best for the software industry in particular.

Making a user booklet interactive also means creating the ability for customers to interact with customer service agents to answer questions or connect over social media.

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Create interactive decision trees for customer service management, cold call scripts or self-service. Improve sales performance metrics and customer delight across your call centers.

Interactive Decision Tree