Customer support is probably the most used term in business industries today. In fact, it has probably been thrown practically everywhere without considerations of what it really means.
Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting & how-to information for customer self-service.
Here are some guidelines to help companies define what customer support really is in an attempt to implement a successful service department:
Essential #1. The Customer: In any business – regardless of industry or practice, the most important person will always be the customer. This should be the focus of your customer support department – and the rest will fall into their respective places. Forget this and you’ll be spiraling down the gutter of failure.
Essential #2. The Business: Always remember that the customer doesn’t need your business. Instead, it’s the other way around – you are dependent of the customer’s business. This means that if your business cannot satisfy the needs of customers – they can always look for another company that can.
Essential #3. The Privilege: When we talk about customer support, having a customer ask or complain about something is a privilege. It is an opportunity to improve – letting you know that your business is already progressing that customers begin to point out things that are currently missing. You should always view this as a chance to grow – which is a sign of progress.
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