How to Figure Out What Keeps Your Customers Up at Night

Find what keeps your customers up at night for your own good.
Find what keeps your customers up at night for your own good.

Your role as a business is to figure out what keeps your customers up at night. All their painful points need to be at the heart of what you do.  This extends beyond going through their common complaints, serving them promptly or getting any feedback from them.

Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to related customer self service.

Manage email feedback better

Email feedback can help you discover the things that keep your customers up at night.  When customers complain via email, be sure to check and respond to all of them within 24 hrs.  You might discover their biggest source of pain and address it before it’s too late and make them happy.

Refine your knowledge base articles

Having a good knowledge base filled with information customers consider critical is important in helping refine what keeps them up at night. In the heart of those KB articles, you’ll determine what keeps your customers up at night- most read articles, etc.

Study your top 100 kb articles to determine the most common problems your customers try to find answers for. In the end, you’ll be amazed to note that nearly 80% of the complaints you receive can actually be solved by just 20% of all your knowledge base efforts.

We help you find the right customer complaints which keep them up at night and tailoring a knowledge base in a manner likely to keep them sleeping like babies.

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Create interactive decision trees for customer service management, cold call scripts or self-service. Improve sales performance metrics and customer delight across your call centers.

Interactive Decision Tree