Give Your Customers A Decision Tree Driven IT Troubleshooting Handbook

by | Mar 6, 2014 | Customer Support, Troubleshooting

Customers are tired of being redirected to a ‘contact us’ page┬áto try to get a hold of your company in case they run into an issue with your product or service. Being unable to track down someone to get a simple answer is one of the main reasons why customers end up switching companies to one with better customer support.

Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to related customer self service.

Decision tree driven handbook.

Decision tree driven handbook.

Keep in mind that at this stage in IT development, there are many products who seem to have the same function. That’s why you have to distinguish your product by giving customers access to a decision tree driven IT troubleshooting handbook.

What is a decision tree driven IT troubleshooting handbook?

It is the most sophisticated and effective IT troubleshooting tool available for your customers. The decision tree driven IT troubleshooting handbook is an online resource that starts with the customer’s initial problem before leading them to a resolution through an interactive workflow.

How does a decision tree driven IT troubleshooting handbook differ from a knowledgebase or FAQ?

A traditional knowledgebase or FAQ is simply information listed with no workflow. As a result, customers have to figure out the next step on their own. A decision tree driven IT troubleshooting handbook lays out all the steps for your customers.

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Improve Customer Service using Decision Trees

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