The goal of any customer support tool is to increase the level of customer satisfaction and make it as easy as possible for customers to use your product. Focusing on resolving common customer complaints is a major component of setting up a helpdesk integrated computer user guide.
Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to related customer self service.
Why You Need a Helpdesk Online & On the Phone
Despite the possibilities created by modern technology, some customers simply prefer to speak with a customer service agent. Offering online chat and phone options make it possible for customers to connect through any channel of the helpdesk integrated computer user guide.
Why You Need Customer Self Service Channels
A large majority of customers are now seeking customer self service mechanisms to handle any sort of installation or troubleshooting issue that can arise with computers. A helpdesk integrated computer user guide caters to these customers by delivering automated support.
Why You Need a Helpdesk Integrated Computer User Guide
Customer complaints come from all directs and a helpdesk integrated computer user guide combines the best of both worlds. Customers that prefer self service are covered, as well as those who prefer to speak to a customer service agent.
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