How to Improve Your Software Installation Manual and Customer Support

Improving customer support is a never ending process that involves evaluating and updating your support mechanisms to better resolve issues. A software installation manual is a great starting point to transform the robust types of customer support offered.

Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to related customer self service.

Instead of providing customers with the traditional software installation manual available in a booklet or an FAQ, consider how you can make the process more interactive.  Transform a simple software installation manual into an interactive decision tree that guides customers through the installation process.

Use a decision tree as the foundation of your software installation manual. 

When you offer a decision tree driven software installation manual, you provide your customers with more support than a knowledgebase. That’s because the customer is led through the steps, starting with the initial problem that caused them to consult the manual.

Make your software installation manual interactive.

Using a decision tree is a great first step to making the manual interactive. Also include supplementary multimedia and links to outside resources that may be of help to your customers, especially in the case of a compatibility issue.

Finally, make it easy for your customers to connect to a helpdesk in case they need to interact with an actual person to resolve the issue.

[button_box header=”” buttontext=”Sign Up for a Free-For-Life Account” link=”“][/button_box]

Develop interactive decision trees for troubleshooting, cold calling scripts, medical appointments, or process automation. Enhance sales performance and customer retention across your call centers. Lower costs with customer self-service.

Interactive Decision Tree