How to Win Customer Satisfaction for Less

by | Oct 20, 2013 | Customer Support

Whether it’s the bored demeanor of your client service staff or rude behavior on their part, sloppy and poor customer service is disastrous for your business. Research has shown that bad customer service will not only dent your reputation, but it will also devastate your business’ bottom line.

Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting & how-to information for customer self service.

Your business can win because of bad customer service, on the part of your competitors, however.  Here is how to win customer satisfaction.

Service your clients well

Having a good product doesn’t guarantee success in your business’ bottom line, regardless of what you’re looking for. How you deliver that product to the market is what matters for your business’ success. If you were the customer, how would you view your own company’s client service?

Deliver faster

Time is never on your side as a business. Modern customers, especially those in the digital sphere want things done fast. You need a proper customer self-service mechanism  to make sure that your clients are served fast. Customers serving themselves and getting whatever they want on their time table will be instrumental in building customer satisfaction.

In general, when you’re dealing with customers, your biggest worry should be how to deliver a good product fast and deliver it well.

With our self-service solution, your business can improve the timely delivery of self-service information to your customers. This will lead to improved customer satisfaction and general experience.

[button_box header=”” buttontext=”Sign Up for a Free-For-Life Account” link=”https://corp.yonyx.com/sign-up“][/button_box]

Improve Customer Service using Decision Trees

Related Posts
Lines of Business in Yonyx

Lines of Business in Yonyx

A Yonyx Customer is assigned a distinct subdomain, such as https://customer.yonyx.com/. Every decision tree created by any Author has a URL that begins with this specific subdomain. Each customer subdomain can have multiple lines of business (LOBs)...

read more

Search across a Decision Tree

Authors create decision trees for self service, cold calling scripts for sales teams, or for call center automation using the Yonyx platform. As the trees get more complex, authors want to be able to search across a decision tree. Growing need for...

read more

Adding Yes No Buttons to a Yonyx Decision Tree

Yonyx helps automate call center tasks by streamlining business processes through interactive decision tree solutions. Subject matter experts use Yonyx Platform to create decision trees. Yes No Buttons, help agents choose the correct pathway for...

read more

Sign up for a free trial today!