How can you improve productivity of call center agents with the use of interactive computer bibles? An interactive computer bible works as a tool that allows you to access your entire knowledge base on any given topic- a customer query, an agent query, etc.
Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to related customer self service.
For the interactive computer bible software to work however, your knowledge base in its entirety, needs to be nothing short of top notch. It has to be properly written with good descriptive titles, rich content and helpful to the searchers.
How it works
The interactive computer bible pulls all relevant content or KB articles related to a customer question, or problem in quick steps. With this content, your agent can find enriched content that can help them answer the customers’ questions properly. You can also enhance the bible as embedded links in step by step call flows for a more natural, impressive response to your customers.
When your call center agents answer questions from customers faster and in a more knowledgeable manner, your business also improves. Take advantage of Yonyx interactive computer bible software to improve productivity of call center agents.
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