For many IT companies working with advanced technology comes naturally, but sometimes customer service and management lags behind technical advances. To help IT companies better serve their customers, we’ve put together this IT customer management guide.
Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to related customer self service.
After implementing the following tips from our IT customer management guide, your IT company will be better prepared to manage customer support.
Harness the Power of Social CRM
Your business likely already has some sort of customer relationship management system in place, but adding social media to the platform enhances your customer management ability. Customer queries or complaints that are made via social media are immediately placed in your social CRM database for proper follow-up.
Connect Customers to a Live Operator
By its nature, the IT industry has a tendency to choose automation for added efficiency and streamlined troubleshooting processes. While this is an excellent approach to software, it’s not always the best choice for managing customers.
Instead of relying completely on interactive automated support, ensure that customers can also communicate with a customer service representative 24/7. The foundation of the IT customer management guide is to utilize technology in order to provide a better customer experience.
For more information from the IT customer management guide, sign up for a free account.
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