There are several industries where a high CSAT score is not mandatory, and as a result the field and its workers as a whole have suffered. Customer service is a luxurious commodity but a not a necessary tenant to many businesses and employees in certain fields.
One of these fields is the livery service. While there is no method to formally account for quality customer service in the taxi and livery service, there are still online commerce databases like Yelp! And Yahoo! which allow for customers to sound off on their pleasurable or frustrating experiences with virtually, any business.
The ongoing problem with Taxi Cabs and Livery agencies is that there are few and far between. Taxi cabs need to subscribe to local commissioned bureaus that govern the conduct and operations of livery providers regionally. Furthermore there are very few cab services because the business itself is very costly to start up and maintain. Plus, the competition is fierce. Additionally, the business as a whole sees a high level of attrition among personnel and dispatchers.
With the organized chaos churning in the taxi service, customer service has literally taken the backseat on several occasions. If CSAT scores were relevant and applicable in the livery service, an agency with a high mark may see business from areas far beyond their geographic vicinity. Thus, a high CSAT score is the paragon of customer satisfaction.
Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to related customer self service.
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