Interactive Customer Service Experience and Analytics

 

Analytics can help any business isolate what products or services are lagging.
Analytics can help any business isolate what products or services are lagging.

Interactive customer service would not be as entailed without analytics. Among the plethora of features Yonyx AGI solutions offer, one of the most informative, innovative and thorough features is the capability for analytics integrated in to flow visualization. Now, Yonyx can capture data as it ebbs and flows, displaying powerful click stream data. This helps visualize frequented nodes and pathways, detecting changes in browsing behavior and nodes over a period of time.

Yonyx enables organizations to create multi-media flowcharts that provide customers an interactive self-service experience similar to interacting with a live Agent

Combined with management reports that allow for the analytics to be summarized, Yonyx AGI manuals now can display every incident pathway and overall usage. Furthermore, author and customer activity can be monitored closely and ultimately the effectiveness of the guide can be tested and weighed.

From a CRM perspective, analytics is the only way to foster considerations and take in to account what works and what does not. Learning what is trending in the virtual help-desk integrated handbook can give businesses insight in to what potential incidents are occurring and recurring with their products and services.

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