Keeping Customers Happy is No Secret in Customer Support

One of the crucial keys to business success is keeping customers happy. It is easy to point out the obvious but it’s hard to implement strategies because along the way the customers’ wants and needs would change according to the rapidly changing times. Customer support will always remain as a constant in the equation but it needs a little tweaking every now and then to keep business running seamlessly.

Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting & how-to information for customer self-service.

The key to good customer support is to make sure nobody is waiting in line. This is kind of hard especially when you just have about ten people as your customer support staff. When there are about 30 people waiting for the next available representative to talk to them, the scene would be “waiting in line.” A good way to avoid this is to provide an alternative source of information. Give them a comprehensive knowledgebase or good content in your website that they can read so they don’t have to keep calling customer support every time they have an issue.

One of the advancing tools for customer support nowadays is an interactive decision tree. This tool allows customers to select a situation similar to their own and follow the selection from there. The answers would be in the form of articles, images or videos that they can access. This way, calling the customer support or submitting a support ticket would only be their last resort. Your staff will have time resolving escalated issues from there on.

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Create interactive decision trees for customer service management, cold call scripts or self-service. Improve sales performance metrics and customer delight across your call centers.

Interactive Decision Tree