Customer service agents strive to always make their customers happy, every time. On several occasions customers might approach a shop feeling frustrated or unhappy. This is the time agents need to be very patient in handling them. While it might be difficult to turn a customer’s day around, you can help make it brighter.
Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to related customer self service.
Here are ideas you can use to turn your customer’s day around. Make your customer smile again.
First, note that ordinary things will not turn on any customer. Think of alternative or creative ways to make your frustrated customers feel happy apart from attending to their needs. Do something out of the ordinary; something that is probably beyond their expectations.
For example, give them a present or gift they don’t expect. You can give them an inspirational book, discount or a small purse; whatever that can make their day.
Making a connection with your customer is also very important for their spirits. Through this, you can find out what issues he or she is bothered about and why. A one-on-one conversation becomes easy to start with your customers.
While the intention is hardly to convert your customer care staff into shrinks, you have a duty to serve your customers; sometimes beyond business. And you don’t have to use a lot of resources to make your customers smile.
Yonyx solves the problem of cutting down the cost of customer support by automating the delivery of support knowledge through self service in a way customers love.
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