Nurturing CRM – Customer Management Software

by | May 14, 2014 | CRM, Customer Support, Knowledgebase

Always cultivate a healthy customer experience with customer management software.

Always cultivate a healthy customer experience with customer management software.

The always famous and providential customer management software, some of the features in the newest platforms are truly over the top. The same can be attested to Release 4.8 and Yonyx’s state of the art AGI solutions. This is no longer a slow or primitive process, this is a lively interactive customer service interface that empowers consumers, employees and associates everywhere.

Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting & how-to information for customer self-service 

Release 4.8 has a plethora of incentives and imperatives worth taking note of:

  • Management Reports – Users can now see which articles are most frequented by both authors and clients. From an SEO perspective as well as a desire to achieve virility, this is an important feature. Reports can also be generated.
  • 200 Minor and Major Versions Readied and Installed
  • Administrative Interfaces – Users can now revise, edit or delete articles and monitor the contributions by authors. This is exceptionally beneficial considering the multi-authoring capability of Yonyx AGI and the external and internal sources that have desires to publish and correspond.
  • Backups – Weekly backups are routine with this form of CRM. Even daily backups are possible, giving users the most up to date platform with less bugs and glitches.

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Improve Customer Service using Decision Trees

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