Achieving Customer Satisfaction Through A Self-Service Strategy

by | Jan 27, 2014 | Customer Support

Self-service has gradually become one of the best options to serve customers today. With a self-service strategy, customers can serve or interact with your business in the comfort of their homes. Its flexibility, efficiency and speed can’t be ignored.

Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to related customer self service.

With more companies now using self-service channels to make sure their customers are happy, your business needs to think about it too.

One way to start integrating self-service in your culture is by setting up multiple channels for your customers. You will be spoilt of choice because they are many. Some customers prefer to use live chats, while others go straight to your blog or article knowledge base to find answers to their queries.

In trying to ensure your customer is satisfied, never make him or her repeat questions more than once. They expect you to listen and provide answers immediately. If you are unable to, transfer your customer to the next operator for assistance.

Lastly, give room to other options in case customers would prefer to talk to someone for further assistance. Therefore, your customer service agents should always be alert and ready to attend to a customer.

Yonyx makes self service easier than you think on multiple channels and platforms. Learn more about it today.

[button_box header=”” buttontext=”Sign Up for a Free-For-Life Account” link=”https://corp.yonyx.com/sign-up“][/button_box]

Improve Customer Service using Decision Trees

Related Posts
Lines of Business in Yonyx

Lines of Business in Yonyx

A Yonyx Customer is assigned a distinct subdomain, such as https://customer.yonyx.com/. Every decision tree created by any Author has a URL that begins with this specific subdomain. Each customer subdomain can have multiple lines of business (LOBs)...

read more

Search across a Decision Tree

Authors create decision trees for self service, cold calling scripts for sales teams, or for call center automation using the Yonyx platform. As the trees get more complex, authors want to be able to search across a decision tree. Growing need for...

read more

Adding Yes No Buttons to a Yonyx Decision Tree

Yonyx helps automate call center tasks by streamlining business processes through interactive decision tree solutions. Subject matter experts use Yonyx Platform to create decision trees. Yes No Buttons, help agents choose the correct pathway for...

read more

Sign up for a free trial today!