The Best Way to Protect Customers from Competitors

by | Sep 26, 2013 | CRM, Customer Support

The business world is all about competition. Therefore to survive in the tide of this competition you need to develop strategies that will protect your customers. With every business trying hard to lure and maintain customers you may find it hard to keep up. But here are tips just can work for you protect your customers from competitors.

Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting & how-to information for customer self service.

 Add Value

As an entrepreneur learn to always stay ahead of your competitors. Find strategies to increase customer satisfaction by adding some unique value to your products and services. Make your products valuable by providing additional notes on them and what the do and how they are used. Provide good articles to customers regarding your products and services. Your customers will see you as a valuable resource something your competitors do not provide.

 Update Your Customers Frequently

Keeping in touch with your customers gives you a chance to be closer to them. With this growing relationship you start to figure out the type of products and services to provide for your customers in order to keep them. That definitely cements your relationship with your customer; he will never drop you for your competitor.

Learn From Your Competitors

Your competitor will never be your true friend. Use this strategy to get closer to him to know some of the strategies he uses or anticipates to use in future then   use them outshine him.

Improving your customer experience through properly organized customer support information is the key to winning against competitors. We help you protect customers from the competition through useful self service information.

[button_box header=”” buttontext=”Sign Up for a Free-For-Life Account” link=”https://corp.yonyx.com/sign-up“][/button_box]

Improve Customer Service using Decision Trees

Related Posts
Lines of Business in Yonyx

Lines of Business in Yonyx

A Yonyx Customer is assigned a distinct subdomain, such as https://customer.yonyx.com/. Every decision tree created by any Author has a URL that begins with this specific subdomain. Each customer subdomain can have multiple lines of business (LOBs)...

read more

Search across a Decision Tree

Authors create decision trees for self service, cold calling scripts for sales teams, or for call center automation using the Yonyx platform. As the trees get more complex, authors want to be able to search across a decision tree. Growing need for...

read more

Adding Yes No Buttons to a Yonyx Decision Tree

Yonyx helps automate call center tasks by streamlining business processes through interactive decision tree solutions. Subject matter experts use Yonyx Platform to create decision trees. Yes No Buttons, help agents choose the correct pathway for...

read more

Sign up for a free trial today!