As a customer service manager you should be able to understand what a motivated team can really do. But not always do you know how to go about motivating them. You set rules and policies hoping to achieve this but end up with nothing positive to show for it. Here are three tips to guide you.
Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to related customer self service.
Set Goals For The Team
Nothing could be motivating than being entrusted to achieve a particular goal in a team. Every employee will understand what is expected of him and will develop a positive attitude towards it. trust their judgment and inputs and the results will amaze you.
Just like a student every employee or team wants to be evaluated in relation to their performance. They want to know what you think of their efforts. Make efforts’ to seek feedback from your clients to understand what they think of them and pass this info to them. The result will always be a motivated team.
Train and Encourage Them
Train your customer service team on ways to handle customers with interactive call center scripts. Bring them up to speed with the latest skills and knowledge. Make a point to support and encourage them to apply the skills learned.
We have a wide range of step by step call flow tools that can help your organization motivate its customer service team for greater profits. Learn how now.
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