Three Tips For Motivating Your Customer Service Team

by | May 13, 2014 | Customer Support

As a customer service manager you should be able to understand what a motivated team can really do. But not always do you know how to go about motivating them. You set rules and policies hoping to achieve this but end up with nothing positive to show for it. Here are three tips to guide you.

Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to related customer self service.

Product bibles can motivate your customer care team

Product bibles can motivate your customer care team

Set Goals For The Team

Nothing could be motivating than being entrusted to achieve a particular goal in a team. Every employee will understand what is expected of him and will develop a positive attitude towards it. trust their judgment and inputs and the results will amaze you.

Monitor Results

Just like a student every employee or team wants to be evaluated in relation to their performance. They want to know what you think of their efforts. Make efforts’ to seek feedback from your clients to understand what they think of them and pass this info to them. The result will always be a motivated team.

Train and Encourage Them

Train your customer service team on ways to handle customers  with interactive call center scripts. Bring them up to speed with the latest skills and knowledge. Make a point to support and encourage them to apply the skills learned.

We have a wide range of step by step call flow tools that can help your organization motivate its customer service team for greater profits. Learn how now.

[button_box header=”” buttontext=”Sign Up for a Free-For-Life Account” link=””][/button_box]

Improve Customer Service using Decision Trees

Related Posts
Lines of Business in Yonyx

Lines of Business in Yonyx

A Yonyx Customer is assigned a distinct subdomain, such as Every decision tree created by any Author has a URL that begins with this specific subdomain. Each customer subdomain can have multiple lines of business (LOBs)...

read more

Search across a Decision Tree

Authors create decision trees for self service, cold calling scripts for sales teams, or for call center automation using the Yonyx platform. As the trees get more complex, authors want to be able to search across a decision tree. Growing need for...

read more

Adding Yes No Buttons to a Yonyx Decision Tree

Yonyx helps automate call center tasks by streamlining business processes through interactive decision tree solutions. Subject matter experts use Yonyx Platform to create decision trees. Yes No Buttons, help agents choose the correct pathway for...

read more

Sign up for a free trial today!