Tips To Improve Call Center Agent Consistency

by | Jun 18, 2014 | CRM, Customer Support

Improve call center scripts and consistency through Yonyx solutions.

Improve call center scripts and consistency through Yonyx solutions.

Productivity and consistency, the two initiatives of every call center agent. Call center agent consistency is highly revered by commercial organizations world-wide. Customer satisfaction depends on call center agents’ ability to provide exceptional and consistent customer service.

Consistency takes on a variety of forms: high first call resolution rates, low average handle times  and an expanded knowledge base. Many corporations have adapted copious strategies to help call center agents maintain and increase consistency in their delivery.

Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to related customer self service.

 Yonyx can help any business with multimedia content equipped with advanced CRM and help desk integrated handbooks.  Agents can rely on the lightning fast search tool that is ergonomic and simple to utilize. Training sessions and workshops have been proven to improve the consistency of call center agents.

From some perspectives, it may be the premiere call center solution. Expanding and familiarizing the knowledge base well help an agent grow acquainted with various products and services. Knowledge base is know to bring forth the most prolific form of call center agent consistency.

 [button_box header=”” buttontext=”Sign Up for a Free-For-Life Account” link=”https://corp.yonyx.com/sign-up”][/button_box

Improve Customer Service using Decision Trees

Related Posts
Lines of Business in Yonyx

Lines of Business in Yonyx

A Yonyx Customer is assigned a distinct subdomain, such as https://customer.yonyx.com/. Every decision tree created by any Author has a URL that begins with this specific subdomain. Each customer subdomain can have multiple lines of business (LOBs)...

read more

Search across a Decision Tree

Authors create decision trees for self service, cold calling scripts for sales teams, or for call center automation using the Yonyx platform. As the trees get more complex, authors want to be able to search across a decision tree. Growing need for...

read more

Adding Yes No Buttons to a Yonyx Decision Tree

Yonyx helps automate call center tasks by streamlining business processes through interactive decision tree solutions. Subject matter experts use Yonyx Platform to create decision trees. Yes No Buttons, help agents choose the correct pathway for...

read more

Sign up for a free trial today!