Tips to Reduce Average Call Handle Time and Make your Customers Happy

by | Apr 18, 2014 | Customer Support

Contact centers main aim is to make a customer happy on phone. One can think that this can take only a few minutes but it is easier said than done. Getting that opportunity to make a customer happy within a few minutes is precious to an agent. But they do not have the whole day; managers are watching and want the call center to incur fewer costs as possible.

Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to related customer self service.

Reduce your average call handle time.

Reduce your average call handle time.

Here is how they can reduce costs by attaining lower Average handle time:

Using perfect hiring methods

Recruiting for a call center cannot be compared to recruiting of an accountant. A call center manager looks for an agent who can handle a call within the shortest period of time. Besides that, has the agent left the customer satisfied within the few minutes? Conducting an interview is the perfect method to use during hiring. The manager will get the right person for the job.

Anticipation of questions asked

An agent who is keen on calls easily masters questions likely to be asked by a customer. This makes it even better for agents to handle customers as they provide exact answers. Customers will not need  to try hard explaining a point.

We focus on empowering your customers to serve themselves and your customer service agents perfectly equipped to serve as well as manage your average call handle time.

[button_box header=”” buttontext=”Sign Up for a Free-For-Life Account” link=””][/button_box]

Improve Customer Service using Decision Trees

Related Posts
Lines of Business in Yonyx

Lines of Business in Yonyx

A Yonyx Customer is assigned a distinct subdomain, such as Every decision tree created by any Author has a URL that begins with this specific subdomain. Each customer subdomain can have multiple lines of business (LOBs)...

read more

Search across a Decision Tree

Authors create decision trees for self service, cold calling scripts for sales teams, or for call center automation using the Yonyx platform. As the trees get more complex, authors want to be able to search across a decision tree. Growing need for...

read more

Adding Yes No Buttons to a Yonyx Decision Tree

Yonyx helps automate call center tasks by streamlining business processes through interactive decision tree solutions. Subject matter experts use Yonyx Platform to create decision trees. Yes No Buttons, help agents choose the correct pathway for...

read more

Sign up for a free trial today!