Troubleshooting FAQ Software | Understanding Its Role in Support

Some entrepreneurs are skeptic about the existence of automated support. So, here comes a troubleshooting FAQ software that will do things automatically for you and your customers. Customers today are now tech savvy and are braced for significant changes in customer support – namely self-service.

Troubleshooting FAQ Software and It's Role in Support
Troubleshooting FAQ Software and It’s Role in Support

Yonyx enables organizations to create multi-media flowcharts that provide customers an interactive self-service experience similar to interacting with a live Agent.

The troubleshooting FAQ software will offer you and your customers a feature-rich automated support. It is a co-pilot to your current support team.

What is its role?

As a troubleshooting FAQ software, it bears the decision tree-type of knowledgebase. It drives the whole experience dynamic, interactive and engaging. Customers can access this knowledgebase without having to read an exhausting frequently asked questions page. Instead, they will be given solutions, decisions and troubleshooting instructions through the form of concise article, instructional video or images.

It may not exactly be the backbone of your support lines but it works concurrently with your staff to sort out troubleshooting issues from simple to complex. But of course, complex issues – or escalated problems – will be dealt with your live agents.

Once this complex issue has been resolved, you can add it as quality content to your knowledgebase again. Thus, expanding the software’s capacity to resolve similar issues in the future. Once the knowledgebase expands, your support lines won’t get clogged by repetitive tasks.

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Create interactive decision trees for customer service management, cold call scripts or self-service. Improve sales performance metrics and customer delight across your call centers.

Interactive Decision Tree