Understanding Customer Rage and its Implications

Customers have anger issues, all the time. This is because all of them expect to be served according to the expectations they come with. In the worst case scenario like when their expectations exceed what you can personally deliver, customer rage sets in- making them throw all sorts of tantrums, even feats. How can a business get over customer rage?

The first thing any business has to know before tackling the customer rage issue is what causes it. Having a firm understanding about what is causing rage in your customers can help you tailor make a solution to correct. Knowing the root cause of the rage can also help you determine whether it’s your product which is problematic and thus change tact, or is it an isolated incident of customer rage.

Unlike other matters like customer complaints, customer range is often a simple-to-resolve matter, unless of course you blow it up. In fact, a recent survey revealed that it actually costs nothing most times. All you have to do is acknowledge the customer is right (most times, they are) and apologize. 90% of the times, this will work.

Yonyx enables organizations to create multi-media flowcharts that provide customers an interactive self-service experience similar to interacting with a live Agent.

With it, you will be able to publish useful self help information to enable customers serve themselves. It’s a better way to avoid customer rage and its effects.

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