Decision Tree Software

Make decision trees for Inside sales, Customer service and Tech support teams.

Help call center agents with interactive step by step guidance to streamline customer interactions, reduce errors, and enhance response quality. Improve agent training, objection handling skills, consistency across team, and revenue.

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Most Versatile Decision Tree Maker

Empowering BDRs, SDRs, and Support teams, along with Millions of Self-Service Customer Decision Tree Interactions.

Create Decision Trees

Create decision trees with thousands of nodes using the user-friendly Yonyx Authoring interface.

Improve Trees with AI Assist

Create, Enhance, Rephrase, Condense, or Translate with AI Assistance. Automatically Generate Tree Branches

Build Trees with Subtrees

Create trees with subtrees called from parent tree nodes. User returns to parent tree node after subtree traversal.

Data Capture in Tree Nodes

Forms with data capture elements, like textboxes, date, dropdown or checkbox lists, can be added in tree nodes.

Functions in Tree Nodes

Execute math operations, manipulate lists, format numbers & currency, and perform date calculations.

Conditional Logic Path

Conditional logic that can automatically skip decision tree steps along a corresponding path when conditions are met.

A/B Testing of Tree Paths

Randomly route 50% of traffic to one of two tree node branches. Use analytics data for performance evaluation.

Analytics, Reports & Insights

Platform records user journeys through decision trees, capturing data. Robust reports provide valuable insights.

How to make a decision tree?

Step by Step Instructions

Simple Pricing

Professional

Stand-alone deployment

Internal Use (Call Centers)

By Agents, Authors & Admins.

$20

per user / month

External Use (Customer Self Service)
Contact Sales

Unlimited Guides
No limit on number of internal users.
No limit on number of external incidents.
Professional plan features

Enterprise

Integrated deployment

Internal or External Use

Contact Sales

Professional plan plus
REST APIs
Javascript APIs
Single Sign-on Support
CRM Data Connector
Web Services Support
Custom Commands
Multilingual Guides Support

See Our Product in Action

Request your demo and explore the possibilities.

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Trusted by large organizations

When assisting consumers in the market for a home, there a numerous variables. Yonyx makes the transition from call-to-call, seamless for the user, enabling us to create an exceptional consumer experience for the end-user, thank you!

Cynthia

Realtor.com

Fantastic Product and Customer Support. Great customer service throughout the journey. Vendor is highly responsive and customizable product.

Jeff

Mutual of Omaha

Yonyx is my true friend. Just like a true friend always moves you in a positive direction, so does Yonyx when it comes to getting answers that help my customers.

Rahul

Concentrix

Real easy to use, it helps me with guidance to resolve the customer issues.

Ramanujam

Ola Electric

Its easy to catalogue instructions which are easy to access during a call to a customer. We can access the instructions to set up a modem or troubleshoot internet issues with the customer. The user can access documents with graphics and text and these can be copied and emailed to the customer!

Sandra

Eutelsat

The ability to input vital information that will populate in script is extremely useful.

Johnny

Homeward Mortgage

One of the best software packages for end user and for content management:
The usage of yonyx for the end user is very simple and systematic.
Content quality and content management experience is great.
Easy access is one of its prime features. The scope of content moderation is fantastic.
Content management, ease of adaptability of this software is great.
It is a value for money experience for the end user.

Pritam

Teleperformance

Yonyx is amazing for optimizing customer call flows. What I liked most was that Yonyx can be customized to fit your exact needs. You can create flows to go wherever you need and be able to get the right steps to handle an issue. Being able to see reports on which areas are being used the least/most can help eliminate unused flows but also help optimize the flows used the most to be as smooth as possible. Yonyx makes it so agents can rely less on following a knowledge base and more on just having the next step to resolving an issue.

Joshua

OneSupport

I am an Academic advisor. I love how easy it is for us to access the necessary scripting we need. I haven’t been using it for long, but it is pretty good. If you have no idea what to say to the customer, Yonyx provides it based on the scenario. That helps a ton!

Kissara

Achieve Test Prep