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Definition of Terms

Web Site

This web site & any page with the domain https://*.yonyx.com/* which may be accessed directly, through a search engine, a link from another website or through Your website(s).

Company

Yonyx Inc., the organization that owns and operates the Web Site.

Guide, Interactive Guide or Yonyx Interactive Guide

Information expressed in the form of multimedia flowcharts that Visitors or Users can traverse interactively one step at a time along a pathway of interest to them. Such information created and published using Company’s platform by Authors.

Guides, Interactive Guides or Yonyx Interactive Guides

Plural of a Guide.

Visitor

Any one (e.g. your customer trying to help himself through a support issue), who is not a User, who accesses the Web Site to interact with a Guide created by You, whether anonymously or after signing in.

Users

Individuals who are authorized by You to use the Services, for whom subscriptions have been ordered, and who have been supplied user identifications and passwords by You (or by Us at Your request). A User may access Services from one device (Computer, Laptop, Smartphone or Tablet) at a time and may not share his/her credentials with another person. A User may be granted Agent, Author or Admin rights by an Admin User.

Agent

A repeat User who could be Your employee, consultant, contractor or a call center agent who provide support to your customers on Your behalf. Does not include your customers.

Author

A User authorized by Admin to create one or multiple Yonyx Interactive Guides.

Admin

Someone authorized by You to administer Users & Guides on Your behalf.

Affiliate

Any entity which directly or indirectly controls, is controlled by, or is under common control with the subject entity. “Control,” for purposes of this definition, means direct or indirect ownership or control of more than 50% of the voting interests of the subject entity.

Malicious Code

Viruses, worms, time bombs, Trojan horses and other harmful or malicious code, files, scripts, agents or programs.

Order Form

The documents for placing orders with Company that are entered into between You and Us from time to time, including addenda and supplements thereto. By entering into an Order Form hereunder, an Affiliate agrees to be bound by the terms of this Agreement as if it were an original party hereto. Order Forms shall be deemed incorporated herein by reference.

Purchased Services

Services that You or Your Affiliates purchase under an Order Form, as distinguished from those provided pursuant to a free trial.

Services

The products and services that are ordered by You through an Order Form and made available by Us online via the Web Site.

“We,” “Us” or “Our”

The Company.

“You” or “Your”

The organization or other legal entity for which you are accepting this Agreement and Affiliates of that company or entity.

Your Data

All Guides created by Authors, any authentication information submitted by Users, any feedback provided by Users to Authors, or any information submitted by Visitors via case escalation form (applicable to customer self service use).

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