Flexible plans with no surprises
Choose the plan that works for you. Our pricing is flexible so you can get and pay for exactly what you need.Plan Specific Features
Features |
Professional |
Executive |
Enterprise |
---|---|---|---|
Enterprise Data Integration Support | |||
Multilingual Guides Support | |||
Single Sign-on Integration | |||
Tag Search Integration with CRM systems | |||
REST and Javascript API Access |
Features Available Across All Plans
Integrations and Configurations |
Professional |
Executive |
Enterprise |
---|---|---|---|
CRM Integration – OneClick Transcript for Internal Users | |||
CRM Integration – Case Creation from Self Service Guides | |||
Clone Guides (All Authors) | |||
Search Tab in Landing Page | |||
Author View |
Professional |
Executive |
Enterprise |
Unlimited number of Guides | |||
Map View – Automatic drawing of decision networks | |||
Decision Network foundation | |||
Powerful Editing in Map View | |||
Popularity based vs Fixed Order | |||
Comprehensive HTML Editor | |||
Expand & Pan across guide | |||
Interactive Slide View | |||
Embed Images (CDN Enabled) | |||
Embed Videos | |||
Include Hyperlinks | |||
Author notes to self | |||
Search Across Guide in Map View | |||
Find Leaf Guidance Steps | |||
Find Orphan User Responses | |||
Cumulative Traversal Analytics | |||
Archive & Restore Guides | |||
Multiple Co-Authors for a guide | |||
Insert Flags – Breadcrumbs for nodes reviewed | |||
Hidden User Responses | |||
Insert Redirect from Leaf Node to Landing Page, Catalog or Guide | |||
Resolution tracker for Agent feedback | |||
Languages Supported – LTR & RTL |
User View |
Professional |
Executive |
Enterprise |
---|---|---|---|
Unlimited Internal Incidents | |||
Configurable Branding of guides – fonts/colors/size/logos | |||
Responsive view, Compatible with all Browsers | |||
Mobile compatible | |||
Embeddable Guides | |||
Embeddable Catalogs | |||
Embeddable Landing Page | |||
Tags based Search from Landing Page | |||
Agents can send feedback to Co-Authors | |||
Configurable message on Send-Feedback screen | |||
Agents can send compliments to Co-Authors | |||
Configurable message on Send-Compliments screen | |||
Full-text or Tag Based Search Parameters through URL | |||
Created/Updated buttons for recently edited guides | |||
Add/Hide/Re-order Catalogs of Guides | |||
Popularity based or Fixed order of guides within each Catalog | |||
Configurable search label per line of business | |||
Display Version History (for Internal use) |
Admin View |
Professional |
Executive |
Enterprise |
---|---|---|---|
Add or Disable Authors, Agents | |||
Grant Co-Authoring rights to individual guides | |||
Create & Manage Lines of Business (LOBs) | |||
Add, Edit & Re-order Catalogs to Lines of Business | |||
Publish or Unpublish guides to Catalogs in Lines of Business | |||
Generate Landing Page for each Line of Business | |||
Create Tags and assign them to guides | |||
Guide, User, Author Activity Reports | |||
User, Agent & Author Activity Reports | |||
Incident Details – including csv export | |||
Guide, Catalog, Line of Business Activity Reports | |||
Keyword & Tag Search Activity Reports |