by Keith Fuchs | Jul 1, 2014 | CRM, Customer Service, Customer Support
The best customer service practices lower AHT or average handle time and in return are rewarded with an increase in customer satisfaction or CSAT index scores. A great example of this are the many restaurants and eateries world-wide. All food and service industries...
by Keith Fuchs | Jun 8, 2014 | Automate Support, CRM, Customer Support
So what is average handle time? Why is it important? Why does it matter? And most importantly how does Yonyx help? These are some of the questions that travel through the minds of franchises and businesses pitted with these very notions. Average handle time is one of...
by Keith Fuchs | Jun 6, 2014 | CRM, Customer Support
Average handle time is a cornerstone of CSAT score proliferation and increasing customer satisfaction. Lower average handle-time is defined as reducing the amount of time it takes for a call center agent to handle a complaint and resolve the issue. Sometimes, this...
by Keith Fuchs | May 12, 2014 | CRM, Customer Support, Knowledgebase
Call center agent productivity is a frequently focused augmentation of e-Commerce and virtual call centers. As a call center agent you will need to familiarize yourself with many acronyms such as AHT or average handle time. If a comparison or analogy may be drawn for...
by Keith Fuchs | May 10, 2014 | Automate Support, CRM, Knowledgebase
Average handle time is one of the key components of delivering exceptional customer service. Lower is better and faster is prudent. So how do you help agents be consistent and productive enough to lower average handle time? The answer can be simpler than expected and...
