by Keith Fuchs | Jun 25, 2014 | Automate Support, CRM, Customer Support, Troubleshooting
Automated support can be constructed in a variety of different ways. Two of the most common forms of automated support are frequently asked question or FAQ manuals and CRM software. Each means of automated support can host positives and negatives for different sets of...
by Keith Fuchs | Jun 25, 2014 | Automate Support, CRM, Customer Self Service, Customer Service, Troubleshooting
The virtual help desk and the decision-tree guide are the two most typical ways to attack any troubleshoot. Both are forms of interactive customer service and automated support, as a result these two interfaces host a slew of capabilities and distinct functions and...
by Keith Fuchs | Jun 18, 2014 | Automate Support, CRM, Customer Self Service, Customer Support, Knowledgebase, Troubleshooting
Many have heard the term automated support, but few truly appreciate what it is. Automated support is a new interactive customer service experience, made possible with an assortment of decision-tree driven guides, multimedia applications and information technology....
by Keith Fuchs | Jun 11, 2014 | Automate Support, CRM, Customer Self Service, Customer Support
HTTPS security is one of the overlooked features in every Yonyx guide that is distinguishable in both performance and function. HTTPS security has the capability to protect the computers and devices of any user that accesses a Yonyx guide from malware, viruses,...
by Keith Fuchs | Jun 6, 2014 | Automate Support, CRM, Customer Self Service, Customer Support, Troubleshooting
Multimedia flowcharts can induce an increase in CSAT while utilizing automated support. These basic yet advanced charts provide an informative and interactive interface that will educate and assist in any troubleshoot. Furthermore, a multimedia flowchart equipped with...
